What is Solidroad?
Solidroad is an advanced AI-powered conversation simulator designed to enhance the performance of customer-facing teams. It acts as a "flight simulator" for reps, allowing them to practice realistic customer interactions in a risk-free environment. This platform provides instant, personalized performance feedback and coaching, significantly boosting training efficiency and effectiveness.
Features of Solidroad
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Custom Role Play Scenarios: Create scenarios tailored to your business needs using templates, a scenario builder, or by ingesting materials for AI analysis.
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Multi-Channel Practice: Engage in role-playing across voice, email, and chat channels with AI personas acting as prospects or customers.
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Instant Performance Feedback: Receive real-time, AI-generated feedback based on custom scorecards, helping reps identify areas for improvement.
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Scalable Solutions: Suitable for various industries, including BPO, Enterprise, and SMB, Solidroad supports personalized hiring, onboarding, and continuous training at scale.
How to use Solidroad
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Create a Scenario: Use the platform's tools to design a custom role play scenario specific to your business needs.
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Practice Conversations: Engage in simulated conversations with AI personas across multiple communication channels.
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Review Feedback: Analyze the instant performance feedback to understand strengths and areas for improvement.
Pricing of Solidroad
Solidroad offers flexible pricing options tailored to the size and needs of your organization. Contact Solidroad directly for a detailed quote based on the number of agents and specific features required.
Useful tips for using Solidroad
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Leverage Templates: Start with pre-built templates to quickly set up scenarios and customize them as needed.
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Regularly Update Scenarios: Keep your training materials relevant by updating scenarios to reflect current customer interactions and business objectives.
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Incorporate Feedback: Use the AI-generated feedback to guide coaching sessions and individual development plans.
Frequently asked questions about Solidroad
What industries benefit most from Solidroad?
Solidroad is particularly beneficial for industries that involve frequent customer interactions, such as BPO, technology, telecoms, and retail.
How easy is it to implement Solidroad?
Implementation is straightforward with no need for IT integrations. Solidroad operates as a SaaS application accessible via Chrome or Edge browsers with a headset/earphones.
Can Solidroad help in building custom simulations?
Yes, Solidroad offers support in building and fine-tuning scenarios and scorecards, either during a free trial or after becoming a paying customer.
What happens after the free trial?
After the free trial, you can choose to start paying to continue using Solidroad based on your evaluation of its benefits for your team.
How do I add team members to Solidroad?
Team members can be added through the workplace settings by selecting "manage my organization" and inviting members via email.