What is Iokoo?
Iokoo is an advanced AI-powered platform designed to instantly troubleshoot and resolve IT problems for small organizations. It combines cutting-edge artificial intelligence with extensive field experience to provide 24/7 multilingual support across various platforms including Mac, Windows, iOS, and Android.
Features of Iokoo
-
24/7 Availability: Access support anytime, anywhere.
-
Multilingual Support: Communicate in your preferred language.
-
Free Access: Sign up and use Iokoo without any initial costs.
-
Cross-Platform Compatibility: Works seamlessly across Mac, Windows, iOS, and Android devices.
How to use Iokoo
-
Sign Up: Create a free account on the Iokoo website.
-
Log In: Use your credentials to log into the platform.
-
Submit an Issue: Describe your IT problem in detail.
-
Receive Assistance: Iokoo will analyze your issue and provide a solution.
Pricing of Iokoo
-
Annual Subscription: €100 per year plus €49 per ticket (VAT excluded).
-
Monthly Subscription: €10 per month plus €49 per ticket (VAT excluded).
-
Free Access: No subscription cost, tickets priced at €99 each (VAT excluded).
Useful tips for using Iokoo
-
Detailed Descriptions: Provide as much detail as possible when describing your IT issue for quicker resolution.
-
Regular Updates: Keep your software and systems updated to prevent common IT problems.
Frequently asked questions about Iokoo
How does the purchase of a ticket work?
If your request requires human intervention, you can purchase an individual ticket. This grants access to an expert technician within 15 minutes for remote assistance.
What are the technical support operating hours?
Technical support is available from 8:30 AM to 6:00 PM, Monday to Friday, excluding public holidays and weekends.
How quickly can the technician respond after I purchase my ticket?
Iokoo's customer service will contact you within 15 minutes to arrange for a technician to assist you remotely.
How to file a complaint?
For any complaints, please complete the complaint form provided on the Iokoo website.
Does purchasing a subscription entitle me to use the Iokoo robot?
Yes, a subscription provides unlimited access to conversations with Iokoo.
How do I cancel my subscription?
To manage or cancel your subscription, visit your Stripe account by clicking on your username at the bottom left of the Iokoo page.
Does the Subscription Provide Me with Unlimited Tickets?
A subscription gives unlimited access to Iokoo, but IT support tickets are purchased individually. The cost per ticket is reduced to €49 with a subscription.