What is Re:amaze?
Re:amaze is an integrated customer service, live chat, and helpdesk platform designed specifically for online businesses. It consolidates all customer support channels into one seamless interface, enabling businesses to respond faster and deliver superior customer experiences.
Features of Re:amaze
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Shared Inbox Helpdesk: A centralized inbox for all support channels, facilitating team collaboration and efficient handling of customer queries.
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Live Chat: Features automated messaging, chatbots, and video calls to enhance customer engagement on websites or web apps.
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Chatbots: Automates business interactions with pre-built and custom chatbots, improving response times and customer satisfaction.
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Push Campaigns: Targeted push notification campaigns to re-engage customers and boost sales.
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AI Integration (BETA): Utilizes AI to assist in responding to queries, creating content, and summarizing interactions.
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Customizable FAQ Center: A customizable and embeddable FAQ section to help customers find answers independently.
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Status Page: Alerts customers about incidents or outages, maintaining transparency and trust.
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Live Dashboard: Provides real-time monitoring of customer activity and data insights to empower teams.
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Mobile Accessibility: Available on iOS and Android, ensuring customer support is accessible on the go.
How to use Re:amaze
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Sign Up: Start with a free 14-day trial by signing up on the Re:amaze website.
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Set Up Channels: Integrate all your customer support channels (email, live chat, social media, etc.) into the platform.
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Configure Features: Customize settings for live chat, chatbots, push campaigns, and other features according to your business needs.
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Train Your Team: Ensure your support team is familiar with the platform's functionalities and best practices.
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Monitor and Optimize: Use the live dashboard and reporting features to monitor performance and make data-driven improvements.
Pricing of Re:amaze
Re:amaze offers a free 14-day trial with no credit card required. After the trial, pricing plans are available based on the features and support level needed. The exact pricing details can be found on the Re:amaze website.
Useful tips for using Re:amaze
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Leverage AI: Use the AI features to automate responses and improve efficiency.
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Customize FAQs: Regularly update and customize your FAQ section to address common queries effectively.
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Monitor Performance: Regularly review the reporting features to understand customer interactions and optimize support strategies.
Frequently asked questions about Re:amaze
What is the benefit of using Re:amaze?
Re:amaze helps businesses consolidate all customer support channels into one platform, improving response times and customer satisfaction.
Can I try Re:amaze for free?
Yes, Re:amaze offers a free 14-day trial with no credit card required.
How does Re:amaze integrate with other tools?
Re:amaze integrates with various tools like Shopify, Bigcommerce, WordPress, and more, ensuring seamless workflow and data synchronization.
Is Re:amaze available on mobile devices?
Yes, Re:amaze is available on both iOS and Android platforms, allowing support teams to manage customer interactions on the go.